VIP & Executive

We include 60 minutes of complimentary wait time for international flights and 30 minutes for domestic flights, starting from the actual landing time. This gives you plenty of time to clear customs, collect luggage, and reach the arrivals hall without any rush.

If you require additional wait time beyond the complimentary period, it's charged at $0.75 per minute. However, we track your flight in real-time, so if there are delays, we automatically adjust your pickup time at no extra charge.

Your chauffeur will be waiting for you at the arrivals hall, holding a personalized name board with your name clearly displayed. They will be dressed in professional attire and ready to assist with your luggage immediately.

Once you meet your chauffeur, they will escort you directly to your vehicle, which is parked in a convenient location near the terminal. The entire process is seamless and stress-free.

A detailed invoice is automatically emailed to you immediately after your journey is completed. The invoice includes all trip details, including pickup/drop-off locations, date, time, vehicle type, and itemized charges.

For corporate accounts, we provide consolidated monthly billing with detailed reporting that can be customized to match your company's expense tracking requirements. All invoices are available for download in your online account portal.

Free cancellation up to 2 hours before pickup for sedans and SUVs, 6 hours for sprinter vans, and 24 hours for limousines. Cancellations inside the non-refundable window are charged the full base fare; no-shows are charged the full fare plus wait time.

For airport pickups, if your flight is delayed or cancelled, we automatically adjust your reservation at no charge when flight tracking applies. Yes. Pick-up and drop-off locations can be updated in the Luxoro app or on our website up to 2 hours before your scheduled pick-up time.

Gratuity is not included on any ride. Tipping is optional, but we appreciate when customers choose to tip their chauffeur for exceptional service.

Yes, we can accommodate requests for specific vehicle models or chauffeurs based on availability. Corporate account holders with frequent bookings can request a preferred chauffeur to be assigned to all their trips.

Please note that specific requests should be made at the time of booking and are subject to availability. Our concierge team will do everything possible to honor your preferences.